Privacy Policy
This Privacy Policy describes how Resonant Resin (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website www.resonantresin.co.uk or engage with Social Media for our flooring services.
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are committed to ensuring your privacy is protected.
1. Information We Collect
We may collect and process the following data about you:
- Identity & Contact Data: Name, email address, telephone number, and installation address provided via our contact forms or during a site survey.
- Project Data: Details regarding your garage, commercial space, or residential project, including dimensions and existing floor type.
- Technical Data: IP address, browser type, and usage patterns collected via cookies when you browse our website.
- Financial Data: Payment details for the processing of invoices. We do not store full credit card details on our servers.
2. How We Use Your Information
We use your information to:
- Provide a free, no-obligation quote or site survey.
- Execute the installation of your resin flooring system.
- Manage project logistics and invoicing.
- Send occasional marketing updates, only if you have explicitly opted in.
- Improve our website functionality and user experience.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contractual Necessity: To provide the quotes and services you request.
- Legitimate Interests: To manage our business operations and maintain service quality.
- Consent: For marketing communications, which you can withdraw at any time.
4. Data Sharing
We do not sell your personal data. We may share your information only with:
- Subcontractors: Professional installers required to complete your project.
- Service Providers: IT hosting, accounting software, and email delivery services.
- Legal Authorities: If required by law or to protect our legal rights.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or guarantee-related requirements. This is typically up to 7 years for tax and warranty purposes.
6. Your Rights
As a UK resident, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to fix inaccurate or incomplete information.
- Deletion: Request that we erase your personal data under certain conditions.
- Object/Restrict: Object to or restrict the processing of your data.
- Data Portability: Request the transfer of your data to another service.
7. Cookies
Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the site.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: john@resonantresin.co.uk
Website: www.resonantresin.co.uk
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk.